INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we guarantee that you will receive the same product as depicted in the pictures on our website. We strive to provide accurate and high-quality representations of our products to ensure your expectations are met upon delivery. If you encounter any discrepancies, please contact our customer support, and we will promptly address the issue. Your satisfaction is our priority.

Where can I view my sales receipt?

You can easily view and access your sales receipt by following these simple steps:

  1. Log In: Sign in to your account on our website using your credentials.

  2. Navigate to Order History: Once logged in, go to your account dashboard and find the "Order History" or "My Orders" section.

  3. Locate the Specific Order: In the order history, locate the specific order for which you'd like to view the sales receipt.

  4. View Receipt: Click on the order details or a similar option to view the detailed order summary, including the sales receipt.

If you encounter any issues or have further questions, feel free to contact our customer support team for assistance.

How can I return an item?

We understand that occasionally, you may need to return an item. Our return process is simple and customer-friendly. Follow these steps:

  1. Log In: Sign in to your account on our website using your credentials.

  2. Go to Order History: Navigate to the "Order History" or "My Orders" section in your account dashboard.

  3. Select the Order: Choose the order containing the item you wish to return.

  4. Initiate Return: Find the option to initiate a return or contact our customer support team to guide you through the return process.

  5. Follow Return Instructions: Once the return is initiated, you'll receive instructions on how to proceed. This may include shipping the item back to us or arranging for a pickup.

  6. Receive Refund/Exchange: After we receive and inspect the returned item, you'll be eligible for a refund or exchange based on our return policy.

Will you restock items indicated as “out of stock?”

We strive to maintain a dynamic inventory to meet our customers' demands. If an item is currently marked as "out of stock," rest assured that we are actively working to restock it.

To stay updated on restocks or to receive notifications when a specific item is available again, you can:

  1. Subscribe to Notifications: Check if the product page has a "Notify Me" or "Subscribe" option. By subscribing, you'll receive an email notification once the item is back in stock.

  2. Regularly Check the Website: Visit our website regularly, as restocked items will be promptly updated and reflected in the product listings.

Please note that the restocking timeline may vary based on product availability and demand. If you have specific inquiries about restocking, feel free to contact our customer support team for more information.

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